How I Out Sold Bigger Sellers on Ebay

A short while back as I was starting a home business I decided to sell some model trains I had on Ebay.  When I put the trains online, I noticed there were many others selling the same trains I was selling.  With great interest I looked at these other sellers and began comparing how my items sold against their items.  

I have to admit, I was doing things on the cheap.  I put up only 3, maybe 4 pictures where others had 10 or 12.  A lot of the sellers had a buy now button, I didn’t.  Many had great feedback from customers, I had none to start with.

Most of the trains I sold as individual pieces.  As the weeks progressed I began to get feedback from customers and surprisingly, the prices I was selling at were often higher than other, seemingly more experienced sellers.  They certainly had more pictures and feedback than I did, yet I had higher bids.

When it was all over, I ended up with 100% positive feedback and a nice chunk of money.  The key to my succes was in the customer feedback.  Only a few things were important and believe it or not, price was not one of them.

Here is what the customers wanted.  The number one factor was that the item bought was as described in my online description.  I told them exactly what they were getting.  The second factor was that the items were packed beautifully and securely (thanks to my girlfriend).  Third was prompt delivery.  And the last item mentioned by many was that we were nice people to deal with.

Which just goes to show, even online, people want to deal with a personality and a nice one at that.  You can take that to the bank.